Support and Update Service

• When you purchase Myasoft software products,Adampos gives guarantee to you for 1 year.In addition to this,other hardware has guarantee for 2 years . You can benefit free telephone support services in guarantee period and you can install new updates as free. if you want to benefit from these services continuosly at the end of the guarantee period,we suggest that you should sign a support contract. Services that are offered by Adampos technical support team show differences according to time of the received services and presentation of services.Some technical services can be solved with phone according to requirement of customers or some technical services can be solved in company of customers. These services that are suitable for different requirement presents three different contracts according to customers' priorities and requirement analysis.

• Services that are offered by Adampos technical support team show differences according to time of the received services and presentation of services.Some technical services can be solved with phone according to requirement of customers or some technical services can be solved in company of customers. These services that are suitable for different requirement presents three different contracts according to customers' priorities and requirement analysis.

• The NECESSITY of SUPPORT CONTRACT

• Services that have support contracts will direct you for new requirements and problems in the retail industry and Myasoft software provides more effective and efficient usage.

• Customers who sign support contract will benefit from 25% discount such as new report design, additional training, re-organizations and so on. other support services.

• SUPPORT CONTRACT TERMS

• we suggest that support contract should be signed after software’ quarantee period finish in 1 year. You will have uninterrupted service. This support contract is valid for a 1 year. After 1 year ,support agreement should be signed.

• If you don’t sign a contract at the end of guarantee period or althought term of your existing contract expires, you don’t renew this contract,you can sign support contract whenever you want and you can start to benefit from these services.

• SIGNING of SUPPORT CONTRACT

• If you want to purchased support contracts that is available for your industry,you can purchased from www.ecommerce.com or you can call 0850 225 30 60 for help.When you purchase support contracts, your customer number will be sent to your e-mail. Transactions can be made with your customer number.

• SUPPORT SERVICE HOURS

• Telephone and remote access services are available in the following days and times

Monday-Friday	09:00-18:00
Monday-Friday	18:00-23:00(Night Shift)
Sunday	09:00-22:00(Night Shift)
Sunday	11:00-22:00(Night Shift)
Public holidays and Festivals	11:00-17:00(Night Shift)